Implementing Value-Based Healthcare (VBHC) in our department has transformed not only how we deliver care, but how we learn from our patients every single day.
Through this model, we have built a culture where patients’ experiences, expectations, and priorities directly shape our clinical decisions. This has empowered us to strengthen patient education, encourage continuous learning, and ensure every woman fully understands her health journey.
We now detect chronic and complex conditions earlier, intervene sooner, and help our patients achieve improved long-term health results.
One of the most meaningful changes has been the way VBHC enhanced doctor–patient communication. Our team has become more attentive, more collaborative, and more committed to shared decision-making—ensuring patients feel heard, respected, and confident in their care.
VBHC has also strengthened our internal organization and interdepartmental coordination, creating a more reliable, efficient, and patient-centered workflow.
I am proud that this journey has also elevated our physicians’ skills in interpreting clinical data, analyzing outcome indicators, and connecting evidence-based metrics with everyday patient care.
For us, VBHC is more than a framework—it reflects our commitment to learning from patients, empowering patients through education, and delivering compassionate, high-value care.
And I remain fully committed to advancing this model across all women’s health services in our department.
A core component of this transformation has been the integration of patient education and patient-derived insights into routine clinical practice. By systematically learning from our patients through PROMs, PREMs, and direct feedback, the department has strengthened shared decision-making and enhanced health literacy among the women we serve.
The model has also improved communication between clinicians and patients, contributing to higher satisfaction, greater trust, and more active patient participation in treatment planning.”
DR LAMIA I KHALIL
Consultant, Head of Ob-Gyne Department
Director IVF unit Dallah Hospital
Consultant Reproductive Medicine,
FRCOG, M.E.A.G.O,MFFP,ESHRE
Pioneer Program Director of the Saudi Board Training Program in Obstetrics & Gynecology
Dallah Hospital
