Our patients trust HSS with what matters most: their mobility, their independence, and their future. ICHOM accreditation affirms our commitment to listening to patients, measuring the outcomes that impact their lives, and ensuring every step forward in orthopedics delivers true value.”

Mathias Bostrom,
MD, FACS, Associate Surgeon-in-Chief & Director, Quality & Safety
Hospital for Special Surgery

Implementing Value-Based Healthcare (VBHC) in our department has transformed not only how we deliver care, but how we learn from our patients every single day.
Through this model, we have built a culture where patients’ experiences, expectations, and priorities directly shape our clinical decisions. This has empowered us to strengthen patient education, encourage continuous learning, and ensure every woman fully understands her health journey.

We now detect chronic and complex conditions earlier, intervene sooner, and help our patients achieve improved long-term health results.

One of the most meaningful changes has been the way VBHC enhanced doctor–patient communication. Our team has become more attentive, more collaborative, and more committed to shared decision-making—ensuring patients feel heard, respected, and confident in their care.

VBHC has also strengthened our internal organization and interdepartmental coordination, creating a more reliable, efficient, and patient-centered workflow.

I am proud that this journey has also elevated our physicians’ skills in interpreting clinical data, analyzing outcome indicators, and connecting evidence-based metrics with everyday patient care.

For us, VBHC is more than a framework—it reflects our commitment to learning from patients, empowering patients through education, and delivering compassionate, high-value care.

And I remain fully committed to advancing this model across all women’s health services in our department.

A core component of this transformation has been the integration of patient education and patient-derived insights into routine clinical practice. By systematically learning from our patients through PROMs, PREMs, and direct feedback, the department has strengthened shared decision-making and enhanced health literacy among the women we serve.

The model has also improved communication between clinicians and patients, contributing to higher satisfaction, greater trust, and more active patient participation in treatment planning.”

DR LAMIA I KHALIL
Consultant, Head of Ob-Gyne Department
Director IVF unit Dallah Hospital
Consultant Reproductive Medicine,
FRCOG, M.E.A.G.O,MFFP,ESHRE
Pioneer Program Director of the Saudi Board Training Program in Obstetrics & Gynecology
Dallah Hospital

Patient Impact Stories

“After a lot of miscarriages in my life even with Assisted Reproductive Technology with no babies at all in 10-year marriage, I became very anxious all the time of miscarriage and losing the baby once again. When I got pregnant this time, Dallah team from Ob-Gyn department was in close contact with me, sending me frequent questionnaires, following up on my answers via phone, providing the psychological support I need, booking me the required appointments with top-notch doctors in the obstetrics department”

Patient Impact Stories

Defining What Matters After Major Injury: Introducing the ICHOM Major Injury Outcome Set

11 December 2025
09:00 EDT | 14:00 GMT | 15:00 CET

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Major injury is a leading cause of death and disability worldwide, yet the outcomes that matter most to patients are rarely measured consistently. To close this gap, ICHOM has created a Major Injury (MJI) Outcome Set, developed through a rigorous, international, and multidisciplinary process.

Join us for this FREE webinar that will explore the Set, its development process, and how it can be implemented across diverse health systems, from high-resource trauma centres to low- and middle-income settings.

You will learn:

• Why measuring outcomes beyond mortality is crucial to improving trauma care
• The global gaps in trauma outcome measurement and how this Set aims to address them
• How ICHOM’s standardized methodology and an international Working Group shaped the Major Injury Outcome Set
• Key decisions, challenges, and external validation efforts involved in its development
• Practical insights on implementation, early pilot efforts, and how the Set can be applied in research, clinical practice, and rehabilitation
• Where to access free resources, guidance materials, and IT-ready versions of the Set

Please see the expert speakers below:

Prof. Belinda Gabbe, Monash University – MJI Set Chair		Colonel Henk van der Wal, Civil-Military Centre of Expertise for Trauma Care, UMC Rotterdam – MJI RF

Umanga de Silva, ICHOM – MJI Project Manager		Dr. Grace Jennings ICHOM – Moderator

Journey to Accreditation

In 2020, we designed our hybrid diabetes program around the ICHOM Standard Set, embedding value-based care and continuous outcome measurement from the start. By 2022, we became the world’s first healthcare provider officially accredited by ICHOM for delivering continuous, data-driven, patient-centered diabetes care.

Visit our website to learn more

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Saudi German Health’s journey with value-based healthcare began just three years ago, and in that short time, the achievements have been remarkable. One of our biggest milestones was becoming the first hospital in Saudi Arabia to achieve ICHOM Level 1 Accreditation.

A key example of this transformation is our work in R City, where we established an integrated practice unit focused on low back pain. By implementing the ICHOM outcome set for low back pain, we translated it into real-world practice—measuring patient outcomes, taking improvement actions, and integrating care across multiple stakeholders. Over time, we began to see significant improvements in patient outcomes, demonstrating the true impact of value-based healthcare in action.”

Dr. Mohammed Hussein,
Director of VBHC,
Saudi German Health

We’ve introduced a novel hybrid care model for the management of cardio-metabolic diseases, which we believe is vastly superior to traditional or digital-only care models. In order to prove that, we designed our facility from Day 1 to be able to collect data seamlessly and report our outcomes transparently. We are honored that we became the first facility globally to receive the ICHOM certification for practicing value based healthcare, an important testament to our efforts in promoting radical transparency in our industry”

Dr Ihsan Almarzooqi,
Co-Founder,
GluCare Health

As pioneers, starting first in Thailand, implementing the ICHOM Accreditation Program has been crucial. Having a peer review process or professional guidance to reflect back to us has been invaluable. It’s a way to achieve faster, better progress.

For us, accreditation is not just a reward – it’s a tool, a guide that helps us move forward into the future while delivering value to the patient. This is why we seek ongoing feedback from the accreditation process, continuously improving and refining as we develop further.”

Dr. Kongkiat Kespechara,
CEO,
BDMS

Implementing the ICHOM Colorectal Cancer Set via a Cloud Platform in Victoria, Australia

20 November 2025
09:00 GMT | 10:00 CET | 17:00 SINGAPORE | 20:00 AEDT
Presented By: The Clinician & Cabrini Health
ICHOM Set Studied: Colorectal Cancer

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In 2021, Cabrini Health and Alfred Health launched a pioneering program in Melbourne to collect and use patient-reported outcomes (PROMs) for people undergoing colorectal cancer surgery. Funded by Let’s Beat Bowel Cancer, the Margaret Walkom Trust, and the Collie Foundation, this initiative integrates the Cabrini Monash Colorectal Neoplasia Database with ZEDOC—a cloud-based PROMs platform from The Clinician—to automate the collection and analysis of the ICHOM Colorectal Cancer Standard Set.

Led by Prof Paul McMurrick, Mr Peter Carne, and Dr Christine Georges, the program links clinical outcomes and tissue data to understand quality of life and functional recovery while supporting personalised, value-based care. To date, more than 200 patients have participated with around 80 % engagement.

In this session, speakers will cover:

• Why and how the program was implemented, leadership and cultural change
• Integrating PROMs into workflow and engaging clinicians and patients
• Building an economic case for VBHC and linking costs to outcomes
• Results achieved, key challenges, and lessons learned
• The future roadmap for scaling and benchmarking across Australia and beyond

Measuring What Matters: PROMs in Global Hospital Rankings

October 13th
10:00 EDT | 15:00 GMT | 16:00 CET
Presented By: Statista

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Statista, in collaboration with ICHOM, is excited to invite you to an exclusive webinar on the implementation of Patient-Reported Outcome Measures (PROMs) and their role in driving data-driven healthcare improvements.

This session will provide an overview of how PROMs are integrated into Statista’s hospital rankings, offering hospitals valuable insights into patient perspectives and care outcomes.

What you’ll learn:

• The purpose and scope of PROMs and how they are used in Statista’s data pillars
• The benefits of PROMs for hospitals and healthcare organizations
• A walkthrough of the Statista PROMs Implementation Survey, including evidence requirements, updated questions, and validation criteria
• Key dates and timelines to help your organization prepare and participate effectively
• Insights from ICHOM on advancing outcome-based care globally

Whether you are new to PROMs or looking to refine your hospital’s approach, this webinar will equip you with the knowledge and tools to successfully engage with this year’s survey and strengthen your institution’s impact on patient outcomes.

Don’t miss this opportunity to stay ahead in outcome measurement and hospital performance evaluation.

Speaker details:

Dr. Lukas Kwietniewski: Dr. Lukas Kwietniewski is Senior Director of Health Care Analysis at Statista, where he leads a team developing international hospital rankings with a strong focus on quality measurement and patient-reported outcomes. He spearheads the expansion of the World’s Best Hospitals ranking, now covering 30 countries, and integrates PROMs as a key component in the evaluation framework. Before joining Statista, he worked at the BQS Institute in Germany, leading projects on quality assurance and health economics in hospitals, nursing homes, and rehabilitation facilities. He earned his doctorate at the Hamburg Center for Health Economics, where his research focused on efficiency and international comparisons of hospital care.

Meera Chikermane: Meera Chikermane is a Team Lead of Health Care Analysis, where she works on the development of international hospital rankings with a focus on PROMs and primary care research. She supports the integration of PROMs into Statista’s evaluation frameworks, helping to advance patient-centered care measurement on a global scale. With a background in neuroscience and medical research, Meera brings experience in translating complex scientific concepts into actionable insights for healthcare systems. Her experience in medical research enables her to bridge data-driven insights with practical healthcare applications, supporting initiatives that aim to improve care delivery and health system performance.

Katharina Braeger: Katharina Braeger is an Analyst in the Health Care Analysis team at Statista, where she contributes to the development of international hospital rankings with a focus on key performance indicators and patient-reported outcomes. She plays a key role in survey design, data analysis, and quality measurement, ensuring methodological rigor and meaningful insights for healthcare decision-making. She holds a master’s degree in health economics from the University of Cologne and Maastricht University, with a specialization in healthcare systems and economic evaluation.

Zofia Das Gupta
Senior Director, Outcomes Implementation & Accreditation.

Zofia Das-Gupta is a leader in value-based healthcare and evidence-informed decision-making. As Senior Director at ICHOM, she partners with health systems and regulators worldwide to embed standardized outcome measures into care delivery and governance. Passionate about translating research into practice, Zofia helps organizations harness data to improve both quality and efficiency. She holds a Ph.D. in Immunology from UCL, is a Harvard-trained research scientist, and completed executive leadership training at London Business School.

View All 2026 Cohort Dates

5 January – 18 April
22 March-30 June
1 June – 12 September
23 August – 5 December
1 November – February 2027

Singapore’s Value-Driven Approach to Better Outcomes & Cost Savings in Knee Surgery

24 July 2025
10:00 BST | 11:00 CEST | 17:00 GMT +8 (Sing)
Presented By: National University Health System & NUS Yong Loo Lin School of Medicine
ICHOM Set Studied: Hip and Knee Osteoarthritis

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In this free webinar, we spotlight Singapore’s National University Health System (NUHS), a regional pioneer with over a decade of success implementing Value-Based Health Care (VBHC).

Join us as we explore NUHS’s VBHC journey in total knee replacement surgery, guided by insights from the co-authors of “Value-Driven Care Methodology in Total Knee Replacement Surgery in Singapore” (NEJM Catalyst). This session will deliver practical strategies and lessons learned directly from the team that led the transformation.

You’ll gain insight into:

• The quality measures selected—and the rationale behind them
• Key challenges faced and how they were addressed
• Pre-op strategies that improved patient engagement and recovery times
• Enhanced VTE prophylaxis administration protocols
• IT infrastructure that enabled effective outcomes tracking
• How cost accounting and results analysis fueled meaningful change
• Lessons from 10 years of continuous improvement on the ground
• Whether you’re just beginning your VBHC journey or refining an existing program, this session offers actionable takeaways from one of Asia’s most advanced health systems.

Please see the expert speakers below:

A/Prof. Diarmuid Murphy FRCS (Trauma & Orthopaedic Surgery), Group Chief Value Officer, National University Health System (NUHS),Senior Consultant, Musculoskeletal Trauma Division, Department of Orthopaedic Surgery, National University Hospital (NUH)		Ms. Shikha Kumari, Director, Value Office, National University Health System (NUHS)

CIMAS Health Outcomes Measurement Journey-Diabetes Mellitus.

26 June 2025
09:00 EDT | 14:00 BST | 15:00 CEST
Presented By: CIMAS

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Cimas health group started the journey to implement outcomes measurements for diabetic patients from a network of primary care clinics in 2023. The presentation will outline our journey, challenges, lessons learnt, and the results we have started seeing so far. Key learning is that outcome measurement involves continuous process improvements.

Please see the expert speakers below:

Dr Travolta Mushayamano		Mr Foster Akaketwa
Head of Clinical Services, Cimas Health Group (Pvt Ltd), Zimbabwe		Chief Information Officer, Cimas Health Group (Pvt Ltd), Zimbabwe

VBHC Early Adopter in an Agile Ecosystem

22 May 2025
09:00 EDT | 14:00 BST | 15:00 CEST
Presented By: Saudi German Hospital
ICHOM Set Studied:Low Back Pain, Diabetes

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Join us for a FREE webinar showcasing how Saudi German Health (SGH) is transforming care delivery through the practical application of Value-Based Healthcare (VBHC). Hear directly from the leaders driving this change, as they share real-world insights from the frontlines of implementation.

What to Expect:

• A deep dive into SGH’s VBHC framework, strategic vision, and integration across operations
• A compelling case study on low back pain — from pathway design to measurable outcomes
• Honest reflections on enablers and challenges in shifting toward VBHC
• Insight into patient perceptions, informed by PROMs and experience data
• Key lessons learned and actionable takeaways for healthcare providers worldwide
• Whether you’re exploring how to start your VBHC journey or seeking inspiration to scale, this session offers valuable perspectives and practical tools.

Please see the expert speakers below:

Dr. Mostafa Ghalwash		Dr. Mohammed Hussein
Chief Quality Officer, Saudi German Health		Group VBHC Director, Value-Based Healthcare, Saudi German Health

Dr. Safwat Abouhashem
Professor of Neurosurgery, Saudi German Health

Our April Webinar is hosted by Tawuniya, Saudi Arabia’s largest and leading private insurer pioneering Value-Based Health Care (VBHC).

24 April 2025
09:00 EDT | 14:00 BST | 15:00 CEST | 17.00 Riyadh time
Presented By: Tawuniya

As healthcare systems shift from fee-for-service to value-based models, payers face the challenge of integrating VBHC principles to achieve better patient outcomes and cost-effective care. Discover how trusted partnerships with providers and mutual risk-sharing agreements can deliver higher quality care while driving value-based reimbursement.

What You Will Learn:

• Getting Started: Practical steps to begin the VBHC journey as an insurer
• Structuring VBHC Contracts and developing trusted payer and provider partnerships
• Learn from real-world pilots currently in motion howVBHV payment models work in practice
• Population Health Management & VBHC
• Challenges, successes and Lessons Learned

Don’t miss this opportunity to learn from industry leaders and gain practical insights into transforming healthcare financing with VBHC.
 
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Dr Othman Al-Kassabi		Dr Mohammad Al-Saeed
CEO of Tawuniya		CEO of Health Sector Office

Dr Hadi Al-Enazy,		Dr Mohamed Kamal,
Senior Executive Director of Quality,		Medical Analytics Director
Governance and Transformation

 
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Seven Years of VBHC in Brazil: Lessons & Future Perspectives

27 March 2025
09:00 EST | 14:00 GMT | 15:00 CET | 11.00 BRASILIA
Presented By: Hospital Moinhos de Vento

Join our Knowledge Partner Hospital Moinhos de Vento (HMV), the pioneer in using the ICHOM framework to elevate patient outcomes in Brazil. Over the past seven years, HMV has implemented PROMs across nine diverse health conditions—from stroke and heart failure to cancers, orthopedic surgeries, neonatal care, and even COVID-19. Experts will share key insights on how these efforts have improved care quality, redesigned care pathways, and addressed challenges along the way.

In this webinar, you will learn:

• How strategic clinical leadership and data-driven insights led to measurable improvements in care quality and patient experience.
• How a network of hospitals leveraged benchmarking and shared best practices to drive organisational development.
• Practical strategies for adopting VBHC even with limited technological resources.
• Understand the challenges faced—such as questionnaire burdens, the need for customized digital solutions, and integration of clinical data—and the innovative solutions HMV implemented

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Speakers

Mohammed Parrini,
Chief Executive Officer at Hospital Moinhos de Vento

Carisi Polanczyk,
Head of the Cardiology Service at Hospital Moinhos de Vento

Luiz Antonio Nasi
Chief Medical Officer at Hospital Moinhos de Vento

Arthur Pille
Attending Neurologist at Hospital Moinhos de Vento

Sheila Martins
Head of Neurology at Hospital Moinhos de Vento

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Speakers

Zofia Das-Gupta (Moderator)
Senior Director, Outcomes Implementation & Accreditation
ICHOM

Sumalee Samakkanonthakan, RN, M.N.S. (Adult Nursing)
Manager of Center of Excellence Heart (CoE Heart)
Bangkok Hospital Pattaya

Transform your approach to cardiac surgery care by learning:

• The Power of Collaborative Networks: How to develop patient-centered protocols for cardiac surgery in collaboration with local government hospitals, and how service design and strategic partnerships with local government hospitals can expand access to vital cardiac surgery services.
• The Telemedicine & Digital Health Advantage: How to harness these tools to optimize patient outcomes, reduce costs, and create stronger, more connected hospital-patient relationships.
• The ERAS Implementation Blueprint: A detailed, step-by-step guide to implementing an interdisciplinary, patient-centered Enhanced Recovery After Cardiac Surgery program, putting patient needs first.
• Data-Driven Outcome Improvement: How to utilize the ERAS protocol to drive measurable improvements in patient outcomes.

Highlig­hts:

• VBC & Patient-Centricity: Service design lessons learned integrating Value-Based Care for a comprehensive patient experience.
• ERAS Protocol Results: Model and patient outcomes using the ERAS protocol.
• Ecosystem Collaboration: Resource utilization and collaboration for a thriving Thailand healthcare ecosystem.

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