We are thrilled to partner with organizations from around the world that share our vision – to improve patient healthcare. Our ICHOM 2023 media partners are supporting us to extend the reach of ICHOM and inform the healthcare community about value-based healthcare and its benefits for all. To support our selected partners we are pleased to share their incredible work and mission with the ICHOM community. Please feel free to reach-out to our media partners. You can find their contact details in the interview below.
Journal of Patient Experience – Laura Cooley, PhD, Editor-in-Chief.
Q: Tell us about yourself and what you do
Giving voice to those who receive and provide health and care, The Journal of Patient Experience (JPX) is a peer-reviewed, open-access academic journal. We are indexed with PubMed Central (PMC), Emerging Sources Citation Index (ESCI), ProQuest, and Scopus. We hold an impact factor designated by Clarivate Analytics.
While many relevant definitions of patient experience endure, we reference the definition (slightly modified) from The Agency for Healthcare Research and Quality (AHRQ).
“Patient experience encompasses the range of interactions that individuals and families have with the healthcare system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities / providers. As an integral component of health care quality and equity, patient experience includes several aspects of health care delivery that consumers value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with health care providers.”[i]
Laura Cooley, PhD, JPX Editor-in-Chief, guides the journal to blend research, practical findings, innovation, and interdisciplinary perspectives to provide a valuable resource across the healthcare spectrum.
[i] What is patient experience? [Internet]. Ahrq.gov. [cited 2022 May 28]. Available from: https://www.ahrq.gov/cahps/about-cahps/patient-experience
Q: What’s coming up?
In collaboration with the ICHOM, JPX plans to release a special collection featuring the intersections between Value-Based Healthcare (VBHC) and Patient Experience. We will invite article submissions highlighting research, quality improvement efforts, and perspectives.
If you would like to register your interest in supporting peer review, please contact Laura directly:
Laura Cooley, PhD
Editor in Chief, Journal of Patient Experience
Q: Why do you believe value-based healthcare is important?
JPX Editor-in-Chief, Laura Cooley, PhD, describes “authentic” value as the genuine measured improvements in health and experience outcomes that truly matter most to the person receiving care, in relationship to the cost of achieving those improvements.
We aim to advance authentic value by emphasizing the impact of experience and engagement as reciprocal influences driving health outcomes.
When we emphasize efficacy and empathy, we can focus on what matters most in the health experiences of individuals and communities.
Authentic value-based care emphasizes the outcomes that matter most to persons receiving care, such as capability, comfort, and calm, a framework proposed by Teisberg, Wallace, and O’Hara[i].
- “Capability is the ability of patients to do the things that define them as individuals and enable them to be themselves. It is often tracked with functional measures.”
- “Comfort is relief from physical and emotional suffering. In addition to reducing pain, improving patients’ comfort requires addressing the distress and anxiety that frequently accompany or exacerbate illness.”
- “Calm is the ability to live normally while getting care. It encompasses freedom from the chaos that patients often experience in the health care delivery system, and it is especially important for people with chronic and long-term conditions.”
[i] Teisberg E, Wallace S, O’Hara S. Defining and Implementing Value-Based Health Care: A Strategic Framework. Acad Med. 2020;95(5):682-685. doi:10.1097/ACM.000 0000000003122
Q: How can the ICHOM Community find out more?
JPX accepts papers on a wide range of topics from a wide range of authors, and we are happy to help provide guidance on planning and writing papers for publication. Click here to review our article types and submission guidelines.
JPX has a broad, interdisciplinary readership, including:
- Administrative leaders
- Clinical providers
- Customer service professionals
- Family / Community Members
- Patients / Consumers / Members / Humans
- Provider / Payer organizations
- Quality improvement specialists
- Researchers / Academicians
Q: ICHOM 2023 will bring together the VBHC Community. Why is this significant?
The 2023 ICHOM Conference engages an international community in conversations to drive change that will improve care and reduce suffering. As leaders in international public and private healthcare sector organizations convene with industry groups, patient representatives, payers, and regulatory bodies, we will exchange research and ideas to advance the practical implementation of VBHC.