To measure is to learn, and learning has both a local and an international dimension. Within individual facilities, practices, and provider organizations, clinicians can learn from the outcomes data they gather, improving the lives of their own patients and their colleagues’ patients. At the same time, data derived from standard, internationally-accepted metrics allow care teams across geographies to learn from one another. Measuring and reporting outcomes data allows caregivers from Chicago to Sheffield, from Dublin to Dubai, from Tel Aviv to Tokyo, to evaluate their work using the universal “language” of health outcomes.
Clinicians’ central goal is to help their patients: to cure their illnesses, ease their discomfort, and help them manage their health over time. Doing this more effectively and efficiently requires outcomes data.
More than ever, clinical leadership, governments, and others know that they must deliver high-quality care efficiently. Managing costs without sacrificing quality is possible, but not when stakeholders are blind to the impact of their decisions. Outcomes data removes the blindfold and shines light on the results of procedures, processes, structures, and systems.
Today, hospital rankings are based primarily on basic clinical indicators, such as mortality and infection rates, and on reputation. We believe these indicators don’t capture the full picture. What matters most are the outcomes that patients experience.
Hospitals that can demonstrate superior outcomes on certain conditions will attract patients, earn respect, and become leaders among their peers. At the same time, less successful hospitals will know what the best outcomes are and will strive toward them.
ICHOM Case Studies
Harvard Business Review
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