Why Measure Outcomes?

Measuring outcomes that matter most to patients serves four benefits

Measuring outcomes that matter most to patients enables a cycle of continuous improvement. By measuring comparable data points and comparing outcomes across providers, organisations can understand what works well and what doesn’t. This drives ever-improving patient outcomes and experiences, generating evidence which leads to payment and regulatory reform.


To measure is to learn, and learning has both a local and an international dimension. Within individual facilities, practices, and provider organizations, clinicians can learn from the outcomes data they gather, improving the lives of their own patients and their colleagues’ patients.

At the same time, data derived from standard, internationally-accepted metrics allow care teams across geographies to learn from one another. Measuring and reporting outcomes data allows caregivers from Chicago to Sheffield, from Dublin to Dubai, from Tel Aviv to Tokyo, to evaluate their work using the universal “language” of health outcomes.

Improve Performance

Clinicians’ central goal is to help their patients: to cure their illnesses, ease their discomfort, and help them manage their health over time. Doing this more effectively and efficiently requires outcomes data. In this video Dr Barbaro Friden of Sahlgrenska University Hospital, Sweden, explains how larger hospitals can lead the way in collecting data to drive improvement.

Improve Outcomes

More than ever, clinical leadership, governments, and others know that they must deliver high-quality care efficiently. Managing costs without sacrificing quality is possible, but not when stakeholders are blind to the impact of their decisions. Outcomes data removes the blindfold and shines light on the results of procedures, processes, structures, and systems.

Alternative Payment Models

Today, hospital rankings are based primarily on basic clinical indicators, such as mortality and infection rates, and on reputation. We believe these indicators don’t capture the full picture. What matters most are the outcomes that patients experience.

Hospitals that can demonstrate superior outcomes on certain conditions will attract patients, earn respect, and become leaders among their peers. This lays the foundation for a fairer, more progressive reimbursement model, where Providers are rewarded for improving patients’ lives, rather than delivering volume of care.

ICHOM Case Studies

Further Resources

Harvard Business Review

Journal Articles